Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
General Summary:
Under general supervision, responsible for handling a variety of customer inquiries over the phone, by email, and through case management system in a timely and professional manner. Log and resolve cases according to standard operating procedures and perform necessary data entry into payroll and sub systems. Ensure timely research is performed to safeguard accurate wage payments to employees while identifying and escalating priority issues. Ability to evaluate and analyze employee requests and concerns, quickly interpreting the situation, determining the appropriate resolution, transaction, or escalation, while displaying excellent customer service skills and communicating in a concise and professional manner.
Duties & Responsibilities:
Knowledge, Skills, and Abilities:
Work Experience &/or Education:
High school diploma or equivalent required. Minimum of one to two years’ experience in an office environment, preferably in a customer service call center or payroll/HR shared services with high volume in a fast-paced environment. Good math aptitude. Ability to research federal, state, and local payroll rules and regulations. An equivalent combination of education and experience may be substituted.
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