At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities.  We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

General Summary:

This position is responsible for the management and support of HR service systems, ServiceNow, case management, knowledge base, DGme (employee portal components) as well as other Human Resources-specific communication initiatives. Requires partnership with IT, marketing, corporate communications, and other business partners to drive Human Resources initiatives.

 

Responsibilties:

 

HR System Management

• Serves as a primary resource in relation to HR intranet, setup, maintenance, updates, and innovation
• Provides first point-of-contact support for employees, including troubleshooting and appropriately escalating potential issues
• Reviews and tests new processes, updates, and workflows, providing feedback and suggestions as necessary
• Assists with regulatory compliance efforts

Information Management

• Supports reporting resources for all levels across the organization
• Performs regularly scheduled audits to ensure information is up to date within the system
• Assists with the maintenance of the company’s organizational chart
• Creates, updates, and maintains all HR intranet content, including documents/articles, employee notifications, and employee system access
• Frequently collaborates across boundaries with partners such as IT and Corporate Communications

• Excellent written and verbal communication skills with the ability to communicate technical issues to non-technical and technical audiences alike
• Ability to multitask and adjust to changing priorities and meet deadlines
• Excellent organizational skills and attention to detail
• Experience in identifying, analyzing, and solving business problems to improve work processes
• Proficient with Microsoft Office Suite or related software
• Demonstrated ability to work with a diverse group of cross-functional partners
• Able to be a team player and is customer service driven

Experience: 

• Obtaining Bachelor’s degree (at least 2 years completed) or higher in Human Resources, Business Administration, Communications, Industrial-Organizational Psychology, Marketing, or closely related field
• Microsoft Office Suite (Advanced Excel, Word, PowerPoint, etc.)
• HRIS administration/programming experience preferred
• Experience with HR services and database tools such as ServiceNow, Lawson/Infor, and dashboarding tools preferred