Sr. Manager, IT Operations and Services

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Information Technology

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operates more than 18,000 stores in 47 states, and we’re still growing. Learn more about Dollar General at

Job Details

General Summary:

As an IT leader you will manage the products and services of IT Operations and Services with a focus on Database Services. This position will be responsible for acquiring and maintaining IT assets, forecasting demand and cost, and managing vendor relationships, etc.


Duties & Responsibilities:

  • Defining and maintaining a catalog of services and operational scope of IT Operations and Services with a focus on a superior end-user experience. (use-cases, purchasing and inventory management, configuration services, coordinating support, etc.)
  • Identifying, acquiring, and maintaining the necessary assets and capabilities, while forecasting demand and capacity requirements of IT assets and acquiring additional capacity and capability as needed.
  • Identifying opportunities and creating roadmaps and marketing strategies for new “mass market” services and improvements to existing services.
  • Acquiring the necessary commitments from other IT domains to provide and support those newly proposed services and improvements.
  • Evaluating third-party service providers and determining the costs of device delivery, categorized by customer groups, and acquiring the funding for services and improvements.
  • Manage team members conducting operation activities of the assets.
  • Analyze incident and break/fix patterns with regards to the assets and engage in formal Problem Management practices to eliminate recurrences.


Knowledge, Skills and Abilities (KSAs):

  • Technical knowledge of various PC, laptop, tablet, and smartphone technologies (end-user devices) and knowledge about the industry’s leaders.
  • Budget and Financial Management skills: expense cost center and capital budget management. Quotes, PO’s, Invoices, Coupa, Anaplan – or equivalent budget management systems.
  • Knowledge of retail technologies and knowledge about the industry’s leaders.


Work Experience &/or Education:

  • 8+ Years managing similar IT operations
  • College degree in Business or CIS preferred but not require.
  • Appropriate IT or business certifications for database technologies will be favorably considered – IBM, Microsoft, Oracle, etc.


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