Under general supervision, acts as back up to HRSS Manager, assisting team members with questions and escalations. Provide Shared Services Reps with support, allocating workloads and general day-to-day guidance. May also be responsible for answering escalated calls and handling a variety of transactions related to HR policies and procedures across multiple areas such as benefits, leave administration, employment center practices and general HR policy interpretation.
Duties & Responsibilities:
Knowledge, Skills & Abilities:
Work Experience &/or Education:
High school diploma or equivalent.
Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.
Minimum of 1 year call center experience.