Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,400 retail locations in 44 states, 16 distribution centers and 135,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America’s fastest-growing retailers. Apply today and let’s grow together!
Under general supervision, acts as back up to HRSS Manager, assisting team members with questions and escalations. Provide Shared Services Reps with support, allocating workloads and general day-to-day guidance. May also be responsible for answering escalated calls and handling a variety of transactions related to HR policies and procedures across multiple areas such as benefits, leave administration, employment center practices and general HR policy interpretation.
Duties & Responsibilities:
Knowledge, Skills & Abilities:
Work Experience &/or Education:
High school diploma or equivalent.
Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.
Minimum of 1 year call center experience.