• HR Shared Services Team Lead

    Requisition ID
    Human Resources
  • Company Overview

    At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 14,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together!

    Job Details

    General Summary:

    Under general supervision, acts as back up to HRSS Manager, assisting team members with questions and escalations. Provide Shared Services Reps with support, allocating workloads and general day-to-day guidance. May also be responsible for answering escalated calls and handling a variety of transactions related to HR policies and procedures across multiple areas such as benefits, leave administration, employment center practices and general HR policy interpretation.    


    Duties & Responsibilities:

    • Leads, trains and mentors HR Shared Services Representatives, including analyzing team performance, assisting in hiring process, giving general guidance to Shared Services Reps, maintains knowledge of organizational and departmental policies and procedures and reporting results to HRSS Manager.
    • Ensures that a balanced, coordinated workload is carried by all team members, reallocating work assignments as needed.
    • Helps identify process improvements, providing input and suggestions, assisting with implementing new processes or changes to existing processes
    • Responsible for handling Executive level employment related administrative, data entry, reporting and reconciliation tasks.
    • Researches and resolves escalated issues.
    • Assists with special projects as needed.



    Knowledge, Skills & Abilities:

    • Solid Microsoft Office software skills
    • Strong verbal and written communication skills
    • High degree of integrity and ability maintain strict confidentiality
    • High organization skills
    • Ability to multi-task and work under pressure and to maintain a professional attitude with employees and vendors; ability to adapt to change
    • Good understanding of HR value chain
    • Knowledge of onboarding systems, payroll tax withholdings, ERP, and other vendor HR systems (such as performance management, and applicant management)
    • Knowledge of leave, benefits, and general employment practices preferred
    • Ability to work with a high degree of accuracy

    Work Experience &/or Education:

    High school diploma or equivalent.

    Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.

    Minimum of 1 year call center experience.


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