DOLLAR GENERAL

  • HRSS Business Process Specialist

    Requisition ID
    2018-172171
    Location
    US-TN-GOODLETTSVILLE
    Category
    Human Resources
  • Company Overview

    Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America’s fastest-growing retailers. Apply today and let’s grow together!

    Job Details

    General Summary:

    The HRSS Business Process Specialist is responsible for analyzing and supporting the technical needs and processes within HR Shared Services. The HRSS Business Process Specialist is a liaison between Human Resources and various technical teams. This position works closely with technical teams, other cross functional business areas and/or outside vendors to design, develop, document and test solutions that enhance existing processes or new processes while meeting business requirements.

     

    Duties & Responsibilities:

     

    • Business Process Improvement
      • Serves as the process expert for the respective area of HR. Communicates with business partners to understand requirements needed for process improvements / enhancements for existing processes and/or new processes
      • Serves as the primary liaison and point of contact between Human Resources, IT/Vendor technical teams, and other cross functional business areas for process improvement and enhancement projects
      • Continually improve business and system processes; proactively suggest opportunities to assess customer needs, develop solutions and implement process improvements. Supports the implementation of new programs and processes as assigned.
    • Project Management
      • Performs research and analysis for proposed projects in order to determine feasibility and presents findings to management
      • Coordinates functional requirement gathering from applicable business stakeholders and subject matter experts
    • Development/Implementation- Maintains HR data files between the HR systems and vendors, such as Benefits and onboarding vendors, etc. Provides support by troubleshooting data flows and resolving issues when escalated by system users
    • Documentation- Writes test scripts/plans for SMEs and end user testing. Document changes to processes/systems for end users. Maintains documentation for processes related to knowledge sharing. Responsible for knowledge transfer to other team members or the support team and training/educating HR business partners as needed on systems
    • Testing Acceptance- Ensure all system and user acceptance testing has been successfully completed and approved in a test environment prior to releasing in production. This includes upgrades/patches/fixes/enhancements/system configurations
    • Support- SMEs for supporting process and technical resolutions for cross functional HR areas utilizing Microsoft databases and various analytic tools. Performs mass data loads/changes and provides audits of HR data to ensure accuracy for business partners. Always willing to help even if the issue is not your direct responsibility

    Qualifications

    Knowledge, Skills & Abilities:

    • Competent to work on most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment
    • Naturally inquisitive, investigate, the factors of “why”, “what-if”, and “how”
    • Strong analytical and problem solving skills and the ability to interpret data, attention to detail
    • Knowledge and/or experience using Structured Query Language (SQL) for data reporting
    • Organized with the ability to switch quickly between projects – not task driven
    • Proven ability to work successfully in a fast-paced environment while maintaining good relationships with co-workers and supervisors and meeting deadlines
    • Ability to take initiative in finding solutions to difficult challenges
    • Demonstrated effective written and verbal communication skills
    • Able to handle sensitive matters professionally and confidentially

    Work Experience and/or Education:

    Degree in Computer Science or Business Management / work experience will be considered in place of degree. Two years of customer service experience.   Experience with Human Resources and information technology preferred.

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