• HR Shared Services Representative

    Requisition ID
    Human Resources
  • Company Overview

    Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America’s fastest-growing retailers. Apply today and let’s grow together!

    Job Details


    § Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.

    § Responds to incoming correspondence from employees or managers for all HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary.   Records the details of each call.   Maintains confidentiality of all HR related information.

    § Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.

    § Responsible for handling any employment related administrative, data entry, reporting and reconciliation tasks as appropriate.

    § Utilizes a system to document details of inquiries to include transaction type, troubleshooting steps, database management, and steps taken to meet the customer’s request. Utilizes the HRSS knowledgebase and case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.

    § Processes system exceptions (ePAS, RMS, Performance, TALX Hiring, Lawson).

    § Calculates retro pay. Corrects employee data history. Keeps documented procedures updated.


    Knowledge, Skills & Abilities:

    § Solid Microsoft Office software skills

    § Strong verbal and written communication skills

    § High organization skills

    § Ability to multi-task and work under pressure; ability to adapt to change

    § Good understanding of HR value chain

    § Knowledge of onboarding systems, payroll tax withholdings, ERP, and other vendor HR systems (such as performance management, applicant management)

    § Knowledge of leave, benefits, and general employment practices preferred


    Work Experience and/or Education:

    High school diploma or equivalent. Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.





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