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Senior Claims Representative

Senior Claims Representative

Requisition ID 
Risk Management

Company Overview

Dollar General (NYSE: DG) is a Fortune 200 company with more than 14,500 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America’s fastest-growing retailers. Apply today and let’s grow together!

Job Details

General Summary:

Investigate, evaluate, negotiate and settle workers’ compensation and general liability claims with minimal supervision.  


Duties & Responsibilities:

  • Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file.
  • Coordinate with doctor, injured employee and store personnel light duty return to work and monitor on a weekly basis.  
  • Maintain and monitor medical care to ensure appropriateness of treatment . Review medical reports and bills to verify applicability to claim.  
  • Evaluates monetary exposure of claim utilizing professional experience and investigative skills.
  • Adhere to all department claim policy and procedures as set out in the procedure manual.  
  • Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results.
  • Develops and maintains a proactive strategic plan of action for the life of the file.
  • Maintains a working knowledge of general liability laws and statutes for multiple states.      


Knowledge, Skills & Abilities:

  • Excellent written and verbal communication skills
  • Customer service oriented and works well in a team environment.
  • Working knowledge of medical terminology and ability to interpret medical reports.
  • Extensive insurance claims background with emphasis on workers’ compensation or general liability.
  • Strong organizational and detail-oriented skills and ability to prioritize
  • Ability to meet deadlines
  • Ability to handle confrontational situations in a mature and professional manner
  • Working knowledge of Microsoft Office applications
  • Ability to work in a team environment

Work Experience &/or Education:

Bachelor’s degree preferred. Three to five years' experience required. Extensive insurance claims background with emphasis on workers' compensation or general liability.

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