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Senior Claims Representative

Senior Claims Representative

Requisition ID 
Risk Management

Company Overview

At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 14,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together!

Job Details

General Summary:

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.


Duties & Responsibilities:

  • Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file.
  • Evaluates monetary exposure of claim utilizing professional experience and investigative skills.
  • Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results.
  • Develops and maintains a proactive strategic plan of action for the life of the file.
  • Maintains a working knowledge of general liability laws and statutes for multiple states.      


Knowledge, Skills & Abilities:

  • Excellent written and verbal communication skills
  • Strong organizational and detail-oriented skills and ability to prioritize
  • Ability to meet deadlines
  • Ability to handle confrontational situations in a mature and professional manner
  • Working knowledge of Microsoft Office applications
  • Ability to work in a team environment

Work Experience &/or Education:

Bachelor’s degree preferred. Three to five years' experience required. Extensive insurance claims background with emphasis on premises liability or general liability.

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