§ Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
§ Responds to incoming correspondence from employees or managers for all HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary. Records the details of each call. Maintains confidentiality of all HR related information.
§ Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.
§ Responsible for handling any employment related administrative, data entry, reporting and reconciliation tasks as appropriate.
§ Utilizes a system to document details of inquiries to include transaction type, troubleshooting steps, database management, and steps taken to meet the customer’s request. Utilizes the HRSS knowledgebase and case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.
§ Processes system exceptions (ePAS, RMS, Performance, TALX Hiring, Lawson).
§ Calculates retro pay. Corrects employee data history. Keeps documented procedures updated.
§ Solid Microsoft Office software skills
§ Strong verbal and written communication skills
§ High organization skills
§ Ability to multi-task and work under pressure; ability to adapt to change
§ Good understanding of HR value chain
§ Knowledge of onboarding systems, payroll tax withholdings, ERP, and other vendor HR systems (such as performance management, applicant management)
§ Knowledge of leave, benefits, and general employment practices preferred