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HR Shared Services Representative

HR Shared Services Representative

Requisition ID 
Human Resources

Company Overview

At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 13,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together!

Job Details


§ Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.

§ Responds to incoming correspondence from employees or managers for all HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary.   Records the details of each call.   Maintains confidentiality of all HR related information.

§ Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.

§ Responsible for handling any employment related administrative, data entry, reporting and reconciliation tasks as appropriate.

§ Utilizes a system to document details of inquiries to include transaction type, troubleshooting steps, database management, and steps taken to meet the customer’s request. Utilizes the HRSS knowledgebase and case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.

§ Processes system exceptions (ePAS, RMS, Performance, TALX Hiring, Lawson).

§ Calculates retro pay. Corrects employee data history. Keeps documented procedures updated.


Knowledge, Skills & Abilities:

§ Solid Microsoft Office software skills

§ Strong verbal and written communication skills

§ High organization skills

§ Ability to multi-task and work under pressure; ability to adapt to change

§ Good understanding of HR value chain

§ Knowledge of onboarding systems, payroll tax withholdings, ERP, and other vendor HR systems (such as performance management, applicant management)

§ Knowledge of leave, benefits, and general employment practices preferred


Work Experience and/or Education:

High school diploma or equivalent. Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.




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