The Director of Store Systems will be required to keep abreast of emerging technology trends and applications in the retail industry environment. It will directly manage and supervise the development, QA and 3rd-level support of retail technology and business applications and create the vision for the Dollar General store of the future. It will be responsible to develop a team of managers who will effectively oversee work at a project level and provide guidance on new methods and best practices as the industry evolves. Management of multiple projects and problems with increasing complexity will be required. Finally, the position will be required to partner with external vendors, contractors, and off-shore teams to obtain talent and technology that cannot be developed internally.
Duties and Responsibilities
Direct project level assignments to teams or managers and oversee project progress and completion.
Review and report on project progress and application issues to upper management and provide guidance and oversight as needed.
Evaluate, improve, and implement processes across teams or Store Systems functional area.
Evaluate and assist with decisions on software used by Dollar General, and help decide on whether to buy or build software solution.
Manage annual capital and expense budget and monthly reporting.
Manage vendor relationships by influencing and negotiating work arrangements that maintain cost/performance balance.
Manage support of applications in portfolio, and attain agreed upon service level agreements for the user community.
Knowledge, Skills and Abilities
Direct management of technical staff as well as manager level staff
Excellent project management skills and the ability to lead multiple projects of increasing complexity from inception through completion. Projects may include complex cross product integrations.
Excellent communication skills and the ability to effectively write. Tactful and diplomatic when required.
Ability to motivate, reward, and provide constructive criticism and corrective action.
Ability to teach, mentor and enhance skills of staff from entry level through manager.
Ability to set goals, evaluate and measure performance, and provide informal and formal feedback on performance.
Ability to delegate and achieve desired results from direct reports and provide accountability at an individual, team and departmental level.
Work Experience &/ or Education
Bachelor’s degree in computer science or technical field or a Master’s degree in business preferred. Total of 12 or more years of IT related experience required, with a software development or related technical background. Prior experience in leading groups of 10 or more people, with at least 3 direct reports. Relevant experience in and understanding of point-of-sale applications and hardware, web-based application software, and hand-held software applications.