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Company Overview

At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 14,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together!

Job Details

Job Title:

Manager, eCommerce Operations



Reports To:

Sr. Director, eCommerce





General Summary:

Manages the day-to-day operations of the eCommerce channel. Oversees and executes ongoing item set up and expansion of the eCommerce product assortment.  Elevates data collection & management of our product content partnering with various departments. Ensures that products are in stock and plans for online demand.  Monitors fulfillment and order management status and issues.



Duties and Responsibilities:

  • Manages new item set up, catalog management and product attributes, growing the online Supports promotions and site initiatives through maintenance of product assortment (i.e. enhancing catalog, creating product pages, adding SKUs and imagery to product pages, etc).
  • Maintains eCommerce planogram, monitoring replenishment and demand (out of stock notification) opportunities, adjusts stock levels and plans for incremental needs.
  • Partners with cross-functional team on Omni-Channel Execution to ensure all images, product launches, product placements and copy are accurately represented and are in alignment with overall strategies.
  • Performs pre-season, in-season, and post-season analysis and reporting recaps and defines future opportunities to create assortment strategy opportunities.  QA product catalog merchandising, content, and data.
  • Monitors customer service and fulfillment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manages relationship and SLAs with Customer Service, Fulfillment Center, and Platform vendor
  • Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with our service providers and system integrators.



Knowledge, Skill, and Abilities: 

  • Experience in Demand Planning & Inventory Management
  • Strong knowledge of the ecommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices and industry trends
  • Detailed understanding of end-to-end eCommerce processes including website infrastructure, content management, product attribution and customer-facing functionality.
  • Experience in Magento, Oracle ATG, Salesforce/Demandware or equivalent ecommerce platforms
  • Demonstrated experience with website strategy, site functionality and end-user experience in a transactional environment
  • High degree of proficiency in MS office suite, especially Excel (pivot tables, vlookups etc…).
  • Web Analytics (Google/Adobe Analytics) experience preferred
  • HTML/CSS skills a plus


Work Experience and/or Education:

  • 4-5 years of experience in online merchandising, ecommerce management or related field, combined with analytical training.
  • 2+ years’ experience with cloud-based ecommerce environments such as Oracle/ATG, Magento or Demandware
  • Bachelor’s degree required/Master’s or MBA Preferred



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